4 weeks
From CBN circular to live limits in 4 weeks
Turned a new CBN circular into requirements and went live in 4 weeks, making the Bank the first to comply.
Business Analyst | AI & Digital Solutions | CBAP | PSPO II
Business Analyst who builds with AI.
I turn regulatory deadlines, tangled processes and AI ideas into requirements that banks and product teams can build, then test that what ships is what was needed. CBAP-certified, with 4 years across banking, payments and AI products.
4 weeks
Turned a new CBN circular into requirements and went live in 4 weeks, making the Bank the first to comply.
A single, testable access model from Account Officer to executive, separating who you are from what you can see.
79 to 80
Specified a two-step Gemini flow, then tested it for prompt injection: after the fix, injected postings scored back in the clean range.
100+ backlog items
300 test emails sent with 0 errors; $0 running cost.
99.9% uptime
Redesigned staff-led agent onboarding as an aggregator-led model, so the network can grow without extra operations headcount.
10,000+ downloads
15+ user interviews and Mixpanel funnel analysis behind data-driven iterations that improved retention by 25%.
Stakeholder interviews, workshops, current-state mapping
BPMN and swimlane diagrams, customer journeys, data and access rules
Example: Scaling an agent network without adding operations staff
Solution requirements documents, user stories, acceptance criteria, Definition of Ready
Example: Making a KPI dashboard show each user only their own patch
Backlog refinement, sprint planning, vendor and dev coordination
SIT/UAT, sign-off, production readiness, monitoring
Example: Specifying an AI assistant, then trying to break it
Tools: Jira, Confluence, Azure DevOps, Linear, Draw.io, Lucidchart, Miro, Mixpanel, SQL, Gemini, Claude.
Co-written with my co-founder.
Hiring for a BA or AI BA role? I'd like to hear about it.